By, Stuart R. Levine Published in, The Credit Union Times I advise clients to focus on “Putting the Customer or Member in Control”. To do so in a service economy, leaders must focus on both employees facing the customer as well as the customers themselves. A Harvard Business Review article, “Putting the Service-Profit Chain to [...]

Published in The Credit Union Times By, Stuart R. Levine Over the years, I have seen the mission and values of the credit union industry expressed in the service brought to its members. I find that looking at the roots of an institution can remind us of its mission and values and connect us to [...]

Published in, Agenda By, Stuart R. Levine Stuart Levine is a director at Broadridge Financial Solutions and the founder of Stuart Levine & Associates, a management consultancy. Over the past two years, scandals in the athletic departments at both Rutgers and Penn State universities rocked the sporting and higher educational worlds. Firings included Rutgers’s basketball [...]

By, Stuart R. Levine Published in Credit Union Times Zara is the flagship store of the Inditex group, the world’s largest clothing retailer. The company is an excellent example of how putting the customer in control, having collaboration infused into the culture, building seamless communication into the organization, using “Big Data” in day to day [...]

By, Stuart R. Levine Published in Credit Union Times This past Sunday, we watched the news talk shows featuring various governmental leaders from both sides of the aisle explain their positions on sequestration and its implications for the U.S economy.  Despite the rhetoric and general mediocrity of the talking heads from Washington, D.C, I am [...]

By, Stuart R. Levine Published in Credit Union Times You have probably been seeing the term Big Data popping up in many places. It has entered the business vernacular. Learning more about Big Data stimulated the following thoughts for me. INTRODUCTION Johns Hopkins University School of Medicine used data from Google Flu Trends (a free, publicly available database) [...]

Published in Credit Union Times By, Stuart R. Levine The full effect of the Dodd–Frank Wall Street Reform and Consumer Protection Act of 2010 (Dodd-Frank) is still to be felt in the financial sector. Dodd-Frank creates an environment of increased scrutiny and heightened sensitivity by regulators and consumers. Perhaps credit unions should not be treated [...]

Published in Agenda By Stuart R. Levine Hurricane Sandy created mass disruption in the Northeast as people were displaced from their homes, suffered catastrophic flooding and lost electricity on a historic scale.  While New Jersey Governor Chris Christie received high marks for his crisis response, the same could not be said of the governance team [...]

Published in the Credit Union Times By, Stuart R. Levine This past month during our firm’s Senior Leadership Team meeting, we watched a video from Boss.tv featuring Liane Hornsey, Vice President, Operations at Google.   The smartest CEOs and their teams are asking how to develop the right leadership for the future. Creating organizational responsibilities and [...]

By, Stuart R. Levine The hurricane has had a profound impact on the five boroughs of New York City, particularly Staten Island, as well as much of New Jersey, Long Island and Connecticut.  As I write this article on Saturday, November 3, I have been told that our home will not have power restored until [...]