Mission:

To design and deliver a workshop that would strengthen the leadership capacity of the organization prior to a merger with another major healthcare institution.

Description of Market Offering:

• Leadership Development Training;
• Team Effectiveness and Alignment;
• Healthcare Customer Service;

Process of Market Offering:

Assessment -

SL&A held a cross-section of interviews to determine how to design and customize the leadership workshop.

Planning -

The program was designed based upon the principles from Stuart R. Levine’s best-selling book, The Six Fundamentals of Success.  This program was customized to reflect “The Six Fundamentals of Success in Healthcare.”

Implementing and Aligning -

We facilitated a program that would help participants improve communication, build and manage relationships more effectively, prioritize and do what matters most first, add more value through organizational alignment and define goals with action plans to improve performance.

Develop Leadership -

This program set a course of action for personal and professional development through a Performance Dashboard, with clearer understanding and linkage to the strategic goals of the hospital.  Current projects were detailed with  responsibilities and plans for continuous improvement beyond the workshop.