Having just returned from NACUSO’s 2011 Annual Conference in Las Vegas, I thought it would be appropriate to share some perspective on current issues and trends that will impact your credit union and its ability to survive and thrive.  Gigi Hyland, Board Member, NCUA, spoke about the unprecedented challenge of addressing the worst economic recession [...]

Last week I attended a governance conference in New York City.  The primary focus of the meeting was education of directors who serve members and other important stakeholders. The real challenge that CEOs and boards face, is to learn as fast as the world is changing.  This implies a commitment to strengthening our skills to [...]

Mission: To create an organization that delivers extraordinary service to their members. Description of Market Offering: Strategic Planning and Implementation; Team Effectiveness and Alignment; Culture Change; Process of Market Offering: Assessment - SL&A facilitated meetings with the senior leadership team to confirm the strategy; develop service attributes; and share key values which served as a foundation [...]

Mission: To integrate and leverage the entrepreneurship, innovation and leadership of the senior team. Description of Marketing Offering: Getting it right with your senior leadership; Getting it right for you – Executive Consultation with Group Co-President; Process of Marketing Offering: Assessment - Review and analysis of pertinent documentation, including existing planning processes and plans. Planning - SL&A [...]