• Lessons to be Learned from the Healthcare Debate
    Posted by SL&A on Sep 4th, 2012
    Related Products & Services: Healthcare

    By, Stuart Levine A few weeks ago, I attended a regularly scheduled board meeting at a credit union.  The CFO was delivering his financial report that included the line item reflecting the cost for employee healthcare.  There was a discussion about this important issue and the impact it was having on the credit union.  Based [...]


  • Strengthened Leadership Capacity Pre-Merger
    Posted by SL&A on Aug 20th, 2010

    Mission: To design and deliver a workshop that would strengthen the leadership capacity of the organization prior to a merger with another major healthcare institution. Description of Market Offering: Leadership Development Training; Team Effectiveness and Alignment; Healthcare Customer Service; Process of Market Offering: Assessment - SL&A held a cross-section of interviews to determine how to design [...]


  • Building Exceptional Service at Major Community Hospital
    Posted by SL&A on

    Mission: To create an environment that focused on engagement and alignment around behaviors linked to delivering superior patient satisfaction. Description of Market Offering: Healthcare Customer Service; Team Effectiveness and Alignment; Leadership Development Training; Process of Market Offering: Assessment - One unit was selected to be a model with intention of deploying the program throughout the entire [...]


  • Saved Millions Through Effective Scheduling Processes
    Posted by SL&A on

    Mission: To improve processes in their radiology unit to create financial savings and superior customer service.  We were charged with developing and implementing new processes to improve inter-departmental customer-centric systems of operation, communication and relationships with physicians’ offices to schedule customers for specialized radiology healthcare services.  Additionally their desire was to grow the radiology business [...]


  • Increased Effectiveness of 30 Departments at Inner City Hospital
    Posted by SL&A on

    Mission: To develop a strategy, focus on the right areas, ensure accountability for actions and improve weak customer service. Description of Market Offering: Healthcare Customer Service; Operations Processes and Implementation; Team Effectiveness and Alignment; Leadership Development Training; Process of Market Offering: Assessment - SL&A conducted interviews of all key stakeholders at the initial outset of the [...]


  • Major Metropolitan Hospital Creates Better Quality Outcomes
    Posted by SL&A on

    Mission: To  help our healthcare client develop processes to create a patient-centric organization with strong teams that work together as a productive, unified force to deliver quality patient outcomes and satisfaction, patient friendly services, improved inter-departmental communications, safety and risk reduction, and better financial results. Description of Market Offering: Healthcare Customer Services; Team Effectiveness and [...]


  • Project Teams Improve Press Ganey Scores
    Posted by SL&A on

    Mission: To improve customer service in one unit and begin the process to align all senior and middle management  as well as union leadership, around the established goals of improving patient satisfaction. Description of Market Offering: Healthcare Customer Service; Team Effectiveness and Alignment; Leadership Development Training; Process of Market Offering: Assessment – We focused on [...]


  • Pay for Performance- White Board Patient Satisfaction
    Posted by SL&A on

    Mission: To help our healthcare client to develop and implement white boards that link to strategic goals, patient satisfaction expectations and Pay For Performance.  We collaborated with hospital leadership, 1199, nurse and physician management and staff to develop processes and train staff to improve inter-departmental communications and teamwork, manage patient expectations, and deliver patient-friendly services [...]