• Service-Profit Chain Empowers Employees
    Posted by SL&A on Jun 13th, 2013
    Related Products & Services: Strategic Planning

    By, Stuart R. Levine Published in, The Credit Union Times I advise clients to focus on “Putting the Customer in Control”. To do so in a service economy, leaders must focus on both employees facing the customer as well as the customers themselves. A Harvard Business Review article, “Putting the Service-Profit Chain to Work,” written [...]


  • How Zara Took Customer Focus to New Heights
    Posted by SL&A on Apr 11th, 2013
    Related Products & Services: Strategic Planning

    By, Stuart R. Levine Published in Credit Union Times Zara is the flagship store of the Inditex group, the world’s largest clothing retailer. The company is an excellent example of how putting the customer in control, having collaboration infused into the culture, building seamless communication into the organization, using “Big Data” in day to day [...]


  • Death of the Salesmen: Ending the Banking-Advisory Culture Clash
    Posted by SL&A on Jul 19th, 2012
    Related Products & Services: Strategic Planning

    By, Brendan Sheehan Published July 1, 2012 The world of personal finance is undergoing a revolution. It may not be as dramatic as the marches through New York or protests overseas. But for many — advisors, in particular — it is no less important or far-reaching. What is happening is a type of civil war [...]


  • We’re proud to support Montefiore Medical Center and The Care Management Company in their ACO Pioneer Initiative
    Posted by SL&A on Feb 8th, 2012
    Related Products & Services: Healthcare Customer Service Initiatives, Healthcare, Strategic Communication

    Our client, Montefiore Medical Center and The Care Management Company has been selected as one of the premier healthcare organizations nationwide to participate in the ACO Pioneer Initiative sponsored by CMS. We are proud to support the leadership in this important Initiative – as they improve care experience, increase population health and reduce healthcare expense.


  • Heads Up: Time to start connecting the dots
    Posted by SL&A on Feb 5th, 2012
    Related Products & Services: Strategic Planning, CEO Consultation, Director Education

    As we begin the new year, most CEOs and C-Suite executives are thinking about how to strengthen the leadership team and management to best execute on strategy. Some leaders may have the “gene” that inspires them to naturally keep learning about the world and how it will impact their business. But many don’t have that [...]


  • Can You Learn as Fast as the World is Changing?
    Posted by SL&A on Dec 5th, 2011
    Related Products & Services: Strategic Planning, Strategic Retreats, Effective Board Governance

    As we go deep into the fourth quarter of this year, I’d like to reflect upon lessons learned as well as thoughts for the new year and beyond. This morning, after Thanksgiving day, I walked through my rose garden. In some strange way, there were still roses in bloom, unlike most species whose leaves and [...]


  • Information Explosion Favors Creative Leadership
    Posted by SL&A on May 6th, 2011
    Related Products & Services: Strategic Planning

    This past year IBM released it fourth edition of their biennial Global CEO Study series entitled,  “Capitalizing on Complexity.”  Over 1500 global CEOs were interviewed in person, throughout 60 countries and across 33 industries.   The insights gained from this study have major implications for how leaders should view strategic planning, valued leadership qualities and decision-making [...]


  • Capitalizing on Complexity
    Posted by SL&A on Apr 13th, 2011
    Related Products & Services: Strategic Planning, CEO Consultation

    I’ve spent the last two months with clients on the road visiting eight cities in the United States and making two trips to Europe. My meetings stimulated some thoughts that I would like to share with you. Michael Dowling (CEO of North Shore-LIJ) concluded his remarks to our Board retreat last week with the following [...]