• Service-Profit Chain Empowers Employees
    Posted by SL&A on Jun 13th, 2013
    Related Products & Services: Strategic Planning

    By, Stuart R. Levine Published in, The Credit Union Times I advise clients to focus on “Putting the Customer in Control”. To do so in a service economy, leaders must focus on both employees facing the customer as well as the customers themselves. A Harvard Business Review article, “Putting the Service-Profit Chain to Work,” written [...]

  • Death of the Salesmen: Ending the Banking-Advisory Culture Clash
    Posted by SL&A on Jul 19th, 2012
    Related Products & Services: Strategic Planning

    By, Brendan Sheehan Published July 1, 2012 The world of personal finance is undergoing a revolution. It may not be as dramatic as the marches through New York or protests overseas. But for many — advisors, in particular — it is no less important or far-reaching. What is happening is a type of civil war [...]