Healthcare Customer Service Initiatives
Health care facilities struggle to do more with less, serve patients more effectively to achieve better patient outcomes and improve communication, accountability and teamwork. This task is intensified by management/labor relations, financial difficulties, medical leadership issues, governance issues and changing demands on board leadership that impact the CEO.
We have designed and delivered our proprietary B.E.S.T™ Process to create patient-centric organizations and productive and aligned teams that work together to increase patient satisfaction and improved communication between labor and management and better financial results.
Results not only include higher Press Ganey scores, but greater engagement and passion for the mission of the organization.
To find out how Stuart Levine & Associates can help your organization with Healthcare Customer Service Initiatives, contact us.Return to Top